Communication

For added safety, remember to keep all communication within the platform

Regularly check for updates from the landlord or maintenance team regarding your request.

Respond promptly if additional information is needed or if there are proposed solutions.

If possible, upload images of the issue to help the landlord or maintenance team better understand the problem.

In the message box, describe the repair issue in detail.

Include information like the location of the problem, severity, and any relevant details that could assist the maintenance team.

Avoid the use of remote access tools (e.g., TeamViewer and AnyDesk, etc.) since they allow the second party to potentially take control of your computer.